Frequently Asked Questions
Product Information
What materials are used in your guitars?
Our guitars are crafted using high-quality materials such as aged Sitka Spruce, Mahogany, and Rosewood to ensure exceptional sound and durability.
What customization options are available for your guitars?
You can customize your guitar’s bodystyle (Dreadnaught, Cutaway, Florentine), wood type (Mahogany, Rosewood), and electronics (Tuner, Built-in effects).
How do I choose the right guitar for my skill level?
Beginners might prefer our Flagship Series for its affordability and ease of play, while seasoned players may enjoy the advanced features and superior tone of our Special and High End Series.
Are there any special features in the High End Series?
Yes, the High End Series, including the Dolphin and Summer Series models, features premium materials, meticulous craftsmanship, powerful resonance, and effortless playability.
Ordering and Shipping
How long does shipping take?
Shipping typically takes 3-5 business days within Texas. For other locations, it may take slightly longer depending on the distance and shipping method.
What are the shipping costs?
Shipping costs vary based on the destination and size of the order. During the checkout process, you will see the calculated shipping costs for your specific order.
Warranty and Support
What is your return policy?
We offer a 30-day return policy for all our guitars. If you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange, provided the guitar is in its original condition.
What should I do if my guitar arrives damaged?
If your guitar arrives damaged, please contact us immediately at james@soundwaveguitars.com or call 713-504-4710. We will arrange for a replacement or repair as quickly as possible.
How can I get support if I have issues with my guitar?
For any support needs, you can reach us at james@soundwaveguitars.com or call 713-504-4710. Our team is here to assist you with any issues or questions you may have.
How do I claim the 1-year warranty?
To claim the 1-year warranty, contact our customer service at james@soundwaveguitars.com with your purchase details and a description of the issue. We will guide you through the warranty claim process.
Do you offer repair services?
Yes, we offer repair services for all our guitars. Contact our support team to discuss the issue and arrange for a repair.